Cancellation & refund policy
Draft text — under review by the company’s legal advisor.
General rule
Cancellation terms vary by service and supplier and are shown on the offer page and in the order summary before payment.
Flights
Refunds and changes follow the airline fare rules; fees may apply.
Hotels and tours
Some rates are non-refundable; this is shown before you book.
Visa fees
Government fees are non-refundable once the application has been submitted.
How refunds work
Refunds go back to the original payment method through the payment provider; you can follow the status in MY ALNWRAS.